Due to the nature of shipping costs, certain rules and restrictions may apply. Free shipping is available for U.S. orders that are in the contiguous 48 states. Special shipping discounts are also available for Alaska and Hawaii. Please note that the free shipping promotion is available for a limited time only and may end at any point without notice. Please see additional information below for other terms and conditions.
Business Hours: Monday - Friday from 8:00AM to 5:00PM PST
For support during normal business hours, please call (714) 771-3317.
Technical Support Hotline: (657) 223-7064
Only U.S. orders within the 48 contiguous states are eligible for free shipping.
The following categories are eligible for free shipping:
ALL CATEGORIES AVAILALBLE: ENDING SOON!
Orders that qualify for free shipping will be shipped via UPS Ground or USPS Priority Mail, at our discretion. If you need a specific delivery method other than what is offerred in the free shipping promotion, then normal shipping charges for the delivery method requested will apply.
Shipping costs are non-refundable.
Seelect Tea provides tracking for all shipments. Tracking numbers are e-mailed after carrier pickup. If your product(s) is delivered to the wrong address or lost by the carrier, tracking information will aid in package recovery. The carrier is responsible for locating lost and/or misplaced merchandise.
Receiving Damaged Merchandise:
In the rare event you receive damaged merchandise, please contact the Seelect Tea Customer Service Department (714-771-3317) as soon as possible to report the damage. Upon our receipt of the shipment, we are required to file a claim per transportation company procedures.
Please note: The transportation company will require inspection of the packaging and contents. Therefore, all original packaging must be held for inspection. Detailed digital photographs showing the box, packaging materials, and damage may be acceptable as evidence for claim purposes.
Insured Shipping: UPS and USPS Express shipments are insured up to $100.00. Unfortunately, additional insurance is not available for any of our free shipping promotions.
Please note that we are not responsible for damage to goods caused by inclement weather.
All orders where delivery is refused by the customer will be billed for shipping costs plus a 25% disposal fee.
Shipping Returns: Shipping costs associated with merchandise returned to Seelect Tea due to an incorrect address (if provided by the customer), or unclaimed packages returned to us, are the responsibility of the customer. Authorized returns are subject to a 25% disposal fee. If re-shipment of unclaimed returned packages is desired, normal (and in some cases, additional) shipping costs will apply.
All sales are final. The only exceptions are any problems directly related to product quality due to our workmanship.
No refunds are issued for products returned based on personal taste preferences. All complaints will be submitted to our Quality Control Department for testing, according to the 'Lot' the product was produced in.
All Sales Are Final:
We guarantee the quality of all Seelect Tea products. Due to the nature of natural and organic products, we recommend customers unfamiliar with our products, start with smaller quantities for testing purposes prior to purchasing a large order. If an error occurs in the manufacturing process, we will gladly resolve the issue or replace an inadequate product. Per established health and safety programs, we are required to destroy returned merchandise. The item can be replaced at our discretion.
Information provided on seelecttea.com regarding the use of any products DOES NOT constitute a doctor-patient relationship between you and any person affiliated with seelecttea.com . You should not use the information on Seelecttea.com for diagnosing or treating a health problem or disease, or for prescribing medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem. Seelect Tea does not support the misuse of our Natural and Organic flavors in electronic cigarettes or other treatment products. Information and statements regarding dietary supplements, or natural and organic products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease.