Refund policy

Returns

All sales are final. Due to food safety regulations and the nature of natural and organic products, we do not accept returns.

Product Quality Issues

If there is an issue with product quality due to a manufacturing error, please contact customer service. We stand behind the quality of our products and will work with you to resolve the issue or provide a replacement at our discretion.

Taste Preferences

No refunds are issued for products returned based on personal taste preferences. Quality concerns may be reviewed by our Quality Control Department based on the production lot.

Order Cancellations

Orders may be canceled prior to shipment by contacting us as soon as possible. Once an order has shipped, it is no longer eligible for cancellation. Because all products are made fresh to order, cancellation requests may be subject to a 25% disposal fee.

Damaged Orders

In the rare event that your order arrives damaged, please contact our customer service team as soon as possible to report the issue. We may request photos of the damaged item, packaging, and shipping box to assist with carrier claim requirements.

Please retain all original packaging until the claim review process is complete. Damage claims are handled in accordance with the shipping carrier’s policies.

Weather-Related Shipping Issues

Severe weather conditions may cause shipping delays or impact delivery timelines. Once an order has shipped, delivery is handled by the carrier, and we are not responsible for delays or damage caused by inclement weather.

Shipping Fees

Shipping fees are non-refundable.

Refused or Undeliverable Orders

If delivery of an order is refused, the customer is responsible for the original shipping costs plus a 25% disposal fee. Orders returned due to incorrect addresses provided by the customer or unclaimed packages will incur all shipping costs plus a 25% disposal fee. Additional shipping charges apply if reshipment is requested.

Contact Us

If you have questions about your order or believe there is a product quality issue, please contact our customer service team for assistance.

(714) 788-5447
customerservice@seelecttea.com